SHIPPING POLICY

This policy explains how orders are prepared, shipped, delivered, and handled when transportation issues occur.

Order Processing

Orders are normally prepared for shipment within 1 to 3 days.

Processing may include payment confirmation, order verification, product preparation, and packaging.

Once an order has entered fulfillment, changes or cancellations may no longer be possible.

Estimated Delivery

Estimated delivery is normally 6 to 12 days.

Delivery estimates are based on typical transportation conditions and are not a guaranteed arrival time.

Carrier operations, transportation disruptions, customs procedures, severe weather, address problems, high parcel volume, or other circumstances outside our direct control may affect delivery time.

Shipping Destinations

We support delivery to customers in many locations.

Availability may depend on whether a carrier can service the destination and whether the order can be transported safely and reliably.

If an order cannot be shipped to the address provided, we will review the available options.

Customs and Import Charges

Customers are not required to pay additional customs duties or import charges associated with their order.

We take responsibility for applicable import-related charges connected with the shipment.

If a carrier or other party unexpectedly requests an additional customs or import payment, contact us through the Contact Us page before making the payment so we can review the situation.

Tracking

When tracking information is available, it may be provided so customers can follow shipment progress.

Tracking may not update immediately after the parcel is prepared or transferred between transportation facilities.

A temporary pause in tracking does not always mean that the shipment has stopped moving.

Delivery Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

The address should include all information required for successful delivery.

If an address error is discovered after an order is placed, contact us through the Contact Us page as soon as possible.

We will try to help before shipment, but an address may not be changeable once fulfillment or transportation has begun.

Failed Delivery

If delivery cannot be completed because of an incomplete address, inaccessible location, repeated unsuccessful delivery attempts, refusal of the parcel, or another delivery issue, the carrier may return the shipment.

If this happens, contact us through the Contact Us page so we can review the carrier information and available next steps.

Delivered but Not Located

If tracking shows that a parcel was delivered but you cannot locate it, first check around the delivery location, mailbox, reception area, household members, neighbors, building staff, or any safe location commonly used by carriers.

If the parcel still cannot be found, contact us through the Contact Us page with the order and tracking information.

We will review the available delivery information and determine the next appropriate step.

Lost Shipments

If tracking indicates an unusual delay or a shipment appears to be lost, contact us through the Contact Us page.

We may review tracking history, carrier information, and delivery details before determining a solution.

Damaged Packages

If a package arrives visibly damaged, keep the packaging when possible and take clear photos.

If the product inside is also damaged, contact us through the Contact Us page with the order information and photos showing the packaging and product condition.

Multiple Shipments

Orders containing more than one item may sometimes arrive in separate parcels.

Different tracking numbers may be provided when applicable.

If part of an order arrives before the rest, review the shipment information before reporting an item as missing.

Transportation Delays

Delivery times can be affected by circumstances outside our direct control.

These may include transportation network congestion, severe weather, customs procedures, local delivery conditions, carrier disruptions, or other unexpected events.

If a delay becomes significant, contact us through the Contact Us page so we can review the shipment status.

Order Changes After Shipment

Once a parcel has been transferred to the carrier, we may not be able to change the delivery address, redirect the shipment, or stop the parcel.

Any available changes may depend on carrier capabilities.

Questions

For shipping or delivery questions, please contact us through the Contact Us page and provide the relevant order information.