PRIVACY POLICY

We value privacy and aim to explain clearly how customer information is collected, used, stored, and shared when people visit the site, create an account, place an order, contact us, or use our services.

Information We Collect

We may collect information that customers provide directly, including:

Name
Email address
Phone number
Billing information
Shipping address
Order details
Account information
Messages sent through the Contact Us page
Return and refund information
Customer service communications

We may also receive technical information generated when the site is used, such as:

Device type
Browser type
General location information
Internet protocol address
Pages viewed
Actions taken on the site
Referring pages
Session information
Basic site performance information

Payment Information

Payments may be processed through payment service providers.

Payment providers may collect and process information needed to complete a transaction. We do not necessarily receive or store full payment card details.

How We Use Information

We may use customer information to:

Process and fulfill orders
Confirm purchases
Prepare shipments
Provide order and delivery updates
Respond to customer service requests
Process returns and refunds
Verify transactions
Help prevent fraud and unauthorized activity
Maintain customer accounts
Improve product information
Improve site navigation and usability
Understand customer interest in products and collections
Improve store operations
Communicate service-related information
Send marketing messages when customers choose to receive them
Maintain records related to orders and support requests

Order Fulfillment

Information such as name, address, contact details, and order contents may be used to prepare and deliver purchases.

We may share necessary information with companies involved in payment processing, fulfillment, delivery, customer support, fraud prevention, technology services, and store operations.

We aim to share only the information reasonably needed for those services.

Customer Service

When customers contact us, we may keep the messages and information provided so we can respond, investigate issues, provide support, and maintain a record of the conversation.

If a question relates to an order, we may use order and delivery information to understand the issue.

Returns and Refunds

When a customer requests a return or refund, we may use order information, product details, payment information, customer communications, and information about the returned item to review and complete the request.

Account Information

If the site allows customer accounts, information associated with the account may be stored so customers can access order history, saved details, or other account features.

Customers are responsible for keeping account login information secure.

Marketing Communications

If customers choose to receive promotional messages, we may use the provided contact information to send product updates, offers, or other store communications.

Customers may choose to stop receiving promotional messages by using the available unsubscribe option or by contacting us through the Contact Us page.

Stopping promotional messages does not prevent necessary service communications related to an active order, return, refund, or customer service request.

Information Sharing

We may share information with service providers that help operate the store, including companies that support:

Payment processing
Order fulfillment
Shipping and delivery
Customer support
Fraud prevention
Website hosting
Data storage
Analytics
Marketing communications
Technical operations

These service providers may receive information only as needed to perform services connected with the store.

We may also share information when necessary to protect customers, prevent fraud, protect the security of the site, or respond to valid operational requests.

We do not sell customer personal information as a product.

Data Retention

We may retain customer information for as long as it is reasonably useful for order records, customer service, returns, refunds, fraud prevention, security, accounting, internal operations, and improving the service.

The length of time information is retained may vary depending on the type of information and why it is needed.

Information Security

We use reasonable administrative and technical measures intended to protect customer information.

No online system can guarantee complete security. Customers should also protect their account credentials and avoid sharing passwords or sensitive account information with other people.

Children's Information

The store is intended for customers who can make purchases responsibly.

We do not intentionally seek personal information from children for independent purchasing activity.

If you believe a child has provided personal information inappropriately, contact us through the Contact Us page.

International Services

Customers may access the site and place orders from different locations.

Information may be processed by service providers in locations different from the customer's own location when necessary to operate the store, complete payments, provide delivery, or provide technical services.

Customer Choices

Customers may contact us to ask questions about the personal information associated with their interactions with the store.

Where practical, customers may request correction of inaccurate account or contact information.

Customers may also request changes to marketing communication preferences.

For questions or requests, use the Contact Us page.

Accuracy of Information

Customers should provide accurate contact, billing, and delivery information so orders and support requests can be handled correctly.

If information changes, customers should update it where possible or contact us through the Contact Us page.

Third-Party Services

The site may use third-party services for payment processing, shipping, analytics, communications, hosting, and other operational functions.

Information handled by those services may be processed according to their own privacy practices.

Links to Other Websites

The site may contain links to external websites.

We are not responsible for the content, security, or privacy practices of websites that are not operated by us.

Customers should review the information practices of external sites before providing personal information.

Changes to This Policy

We may update this policy as our store, technology, services, and operational practices change.

The current version displayed on the site explains how we handle customer information at that time.

Contact

For questions about privacy or personal information, please contact us through the Contact Us page.